FAQ

Questions & Answers

Payments

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal & AfterPay

Note that additional exchange fee may apply if your currency is other than AUD dollars.

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we'll offer a replacement
Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email returns@vancemartins.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and in-store credit will be a applied to you.

Are your watches waterproof?

No our watches are not watch proof but they are tested to be 3ATM water resistant. we would advise that you avoid getting it too wet or it may cause damage.

Are the straps on your watch interchangeable?

Yes. You are able to change straps on all our watches but be sure to check sizing as some of our watches have different sized straps.

Does Vance Martins ship internationally?

Yes Vance Martins ships internationally. Check out our shipping guide for more information.

I didn't receive a confirmation email

Please make sure that you have checked all folders in your inbox including junk and spam folders. if you still cant find your confirmation email, please submit a request with out customer support team at support@vancemartins.com.

The product I wanted is sold out. When will it be available again for purchase?

We should be restocked within a few months after they have sold out, make sure you sign-up to our mailing list to be notified about what is back in stock.